Netfirms Won't Direct customers to our new site

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info: You are now chatting with 'Marc Newman'
Marc Newman: Hi. My name is Marc Newman, how are you today?
nyagah: We had paid for one year hosting for gorillasafaris.netfirms.com. Now our account is suspended. Why cannot our traffic be directed to our new account gorillasafarisrwanda.net?
nyagah: that is instead of people clicking to our account and seeing server not found, why not point them to our new domain? Just a message telling them the account has moved to?
Marc Newman: May I place you on hold for 3 to 4 minutes, while I check this for you?
Marc Newman: Thank you for holding.
nyagah: ok
Marc Newman: Your domain gorillasafarisrwanda.net was associated with deleted account 'gorillasafaris'. If you wish, you can setup new hosting account and upload your website files. Later add the domain gorillasafarisrwanda.net to your account and host it.
nyagah: What I am saying is since we had paid for one year, you should create one page for us gorillasafaris.netfirms.com directing people to our new site? Is that not possible?
nyagah: Or you cannot host that one page?
Marc Newman: No. It is not possible. In order to create once page website, you need to setup Basic account with us. You can setup Basic account thorough the link: https://secure.netfirms.com/register/registration.bml?masters=194&promos=domlisto
Marc Newman: Is there anything else I can assist you with today?
nyagah: You see to create an account I will need to pay again. I do not wish to pay again
Marc Newman: No. It is an Basic Free account.
Marc Newman: Do you have any other question?
nyagah: Now I am not able to set up as gorillasafaris.netfirms.com as the original. I need it like that so that people clicking on our old links are directed to our new account. Can you do that for us?
Marc Newman: No it is not possible.
nyagah: So what do we do? Do you refund our payment?
Marc Newman: You do not have any hosting account with us to host your website.
Marc Newman: We do not provide free hosting accounts.
nyagah: I paid one year for gorillasafaris.netfirms.com
Marc Newman: It is also not possible to activate the deleted account. Your account was deleted for abuse of our server due to size of website. You can check our Terms of Services.
nyagah: Will one page violate your bandwith policy or this is a way of refusing with our money?
Marc Newman: Yes. If you wish, you can setup new Basic account to manage your domain name.
Marc Newman: Is there anything else I can assist you with today?
nyagah: Are you telling me one page will violate bandwith policy?
Marc Newman: Yes.
nyagah: So can you refund our payment?
info: Your chat transcript will be sent to rnxploresafaris@gmail.com at the end of your chat.
nyagah: I am waiting for an answer from you
Marc Newman: Once the domain is registered, it is not possible to refund the charges. Expiration date of your domain is on October 11, 2012. If you wish, you can setup Basic account and manage your domain name. You can update the nameservers of the domain and host the domain with other provider.
Marc Newman: It is not possible to refund the money or activated the deleted account.
nyagah: I asking for you to create one page gorillasafaris.netfirms.com directing people to our new account. I am not saying we activate a deleted account
Marc Newman: It is not possible to redirect.
Marc Newman: Is there anything else I can assist you with today?
nyagah: I am very clear. When people click our links in google your server returns a message server not found. Why cannot your server return a message this site has moved to gorillasfarisrwanda.net?
Marc Newman: No. It is not possible to redirect.
nyagah: So you are telling me I won't get a refund and you will not host one page redirecting customers to a new site?
Marc Newman: Yes.
nyagah: Ok that is fine and God bless you
Marc Newman: Thank you for chatting. Take care and have a good day!
info: Your chat transcript will be sent to rnxploresafaris@gmail.com at the end of your chat.

Netfirms Reviews at Hostjury

Netfirms Reviews at Hostjury: Ok this is where we are at now. After losing 10 grand in sales we are now scrambling to find a new host. Netfirms, with the sale of company earlier this year, migration and now today, again, the network down, introducing crawl errors from their faulty system, we have no choice but to do damage control. Netfirms is by far the worst hosting company we have ever encountered. Their reviews across the board are terrible. No accountability and they simply do not know what they are doing. Folks you have been warned stay away from these people they will bring your company to it's knees.

Netfirms.com Out of Business Look For Alternatives

The goings at Netfirms.com, the web hosting company points to a people out to ruin your business on flimsy. It is emerging that Netfirms is colluding with business competitors to ruin your business out of flimsy grounds. Information from reliable sources hinted that all it needs is your business competitor to pay a certain amount and your website is offline on flimsy grounds. The whole of June, July, August and september our website http://gorillasafaris.netfirms.com was taken off air on the grounds that the company was upgrading. It has emerged that it was not the issue of upgrading. One of our competitors in car hire and gorilla tracking safaris had paid undisclosed amount to keep us off air.

Last weekend, our site was down once more without warning. A click on the site results in a page account has been suspended. On contacting the company, they say we have violated some hosting rules. I believe the best practice would have been to warn us first. Not netfirms, they take you off air.

So if you are in the same predicament, now you know what is going on.